Owlhaven's goal is customer satisfaction through fair and ethical business practices. With that in mind, the following policies seek to create a “no surprises” experience for our customers.
GOAT REQUEST FORM:
- All animals are offered for sale only to approved homes.
- Potential buyers must complete the Goat Request Form.
- Goats are guaranteed to be CAE, CL, Q-Fever, and Johnes free at the time of sale.
- BUYERS have the right to have the animal(s) examined by a veterinarian prior to leaving Owlhaven. A full reimbursement for testing and refund of the deposit will be provided if the veterinarian certifies in writing that the goat has a disqualifying illness (e.g., CAE). Should the illness/injury be repairable, Owlhaven will reimburse the testing expense and hold the animal until it is fully recovered. In such cases, no boarding fees will be charged.
- NO REFUNDS will be given for any reason after the BUYER takes possession of the purchased goat.
- A doe sold as “bred” is not guaranteed to be pregnant, but only to have been exposed to a buck. Depending on management, does (like people) can miscarry (see below).
- Owlhaven Farm does not guarantee future performance of purchased goats, as the farm has no control over the conditions under which the goats are maintained by the purchaser.
- Sales are at OWLHAVEN'S discretion and will only be made to good homes, criteria include: (1) Appropriate and adequate food and water, (2) Safe and adequate shelter from sun and rain, (3) Safe and secure fencing, protection from escape and predators (dogs eat goats), (4) Companionship – goats need other goats!
- OWLHAVEN CANCELLATION: Owlhaven has the right to cancel a sale for any reason. Should the sale be cancelled by OWLHAVEN, payments will be refunded.
- ALL SALES ARE FINAL.
- No further guarantees are expressed or implied.
- Owlhaven has no control over the care provided to goats after they leave the farm and therefore is not responsible for their health and well-being after they leave the farm.
- CAVEAT EMPTOR: Buyers are responsible for their purchasing decisions. No refunds or credits will be given AFTER the buyer takes receipt of the goat.
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