Owlhaven's goal is customer satisfaction through fair and ethical business practices. With that in mind, the following policies seek to create a “no surprises” experience for our customers.

​These policies are subject to change/modification.

GOAT REQUEST FORM:

1. All animals are offered for sale only to approved homes.
2. Potential buyers must complete the Goat Request Form.

PRICING

1. Pricing is subject to change depending on increased feed expenses.
2. All unreserved bucklings will be wethered.
3. Prices are subject to change after kidding.
4. Factors considered in pricing (dam's record): 
   1. Milk Star
   2. 1,000 lb+ milker
   3. LA Screen (FS greater than the current median score of 84.73)
   4. LA 90+
   5. E mammary
   6. Superior Genetics designation 
   7. Elite designation
   8. Championship leg 
   9. Finished Champion 
   10. Finished in Top Ten in class at Nationals 

WAITLISTS​

1. There is no fee to be put on a waitlist.
2. You can request polled or blue eyed.
3. You can be put on a waitlist for pet goats.
4. The waitlist does not guarantee that the price will not change after kidding.

DEPOSITS - REGULAR (NOT PAYMENT PLAN) PURCHASES

1. No animals will be held without payment of $100 or 50% of the purchase price, whichever is greater.
2. Deposits will hold an animal for 30 calendar days.
3. After notification of the availability of a kid, the buyer has 48 hours to pay the deposit 
4. After 48 hours the kid will be offered to the next person in line. 

PAYMENT PLANS

1. Requires a minimum deposit of $100 or 25%, whichever is greater.
2. Payments must be made on the first of each month during the term of the plan.
3. Plans which are delinquent in payments by more than 14 calendar days may be cancelled unless other arrangements have been made with Owlhaven. Cancellations will incur a cancellation fee of $100 per item. 
4. Refunds are given as credit towards a replacement goat.
5. All payment plans must be paid in full and goats picked up within 15 calendar days after final due date. If not, the purchase may be cancelled and a cancellation fee will be deducted from the credit for payments made.
6. Any refunds will be in the form of credit towards a later purchase, no cash refunds will be given.

FINAL PAYMENT​

1. FULL PAYMENT is required within 30 calendar days of deposit and before pickup of the animal(s). 
2. PAYMENT METHODS - available when paying via my invoicing system:
   1. Venmo
   2. Zelle
   3. Cash
3. ​PAST DUE BALANCES: If agreed-upon payments are not made when due, the sale will be cancelled unless other arrangements have been agreed-upon in writing. Per item cancellation fees will apply.
4. BALANCES DUE: Goats will not be released from the farm until all amounts due are paid in full. 

OTHER FEES

1. CANCELLATION: Should the buyer cancel a purchase a $100 non-refundable fee will be applied.
2. BOARDING: Boarding fees apply should an animal not be picked up within 30 days
   1. Regular board: $5.00 per day
   2. Kidding pens: $20 per day
   3. Lactating does: $20 per day
   4. Bottle kids: $10 per day
3. ULTRASOUNDS: $30 each
4. EXPOSURE TO A BUCK: 
   1. Senior bucks - $200
   2. Junior bucks - $100
   3. Boarding fees apply

BEFORE PICK UP:

1. ​​DISBUDDING AND VACCINATIONS: Kids are sold with their CDT shots (first and booster) and disbudded (dehorned), unless they are polled. No exceptions. 
2. TATTOOS: Kids destined for breeding homes will be tattooed when they are disbudded and given their shots.
3. NAMING: Owlhaven reserves the right to name any and all registered kids. Buyers may submit three choices for my consideration. However, there are no guarantees that I will select a buyer-chosen name. 
4. FARM VISITS: Farm visits are no longer available as they are not covered by my insurance. I am happy to provide photos and videos.

PICKING UP AND CARING FOR YOUR KID(S)​:

1. WETHERS (neutered males/pet goats):
   • I no longer provide banding services for kids picked up before 8 weeks of age due to the risks involved (urinary calculi, tetanus).
   • Please contact your veterinarian within 4-6 months to have your pet neutered.
   • I use Creekside Veterinary Services (Escondido) and Temecula Creek Equine.
2. TRANSPORTING YOUR KIDS: Kids should be transported within a vehicle to avoid shocking them.
3. I will not allow kids to be transported in open pickup beds.
4. HOUSING: Nigerian kids are delicate and require warm, clean, dry shelter with good ventilation. Mine live in pens in either a "garage" or my kidding barn. Within the barn they have small doghouses to go into for additional warmth and shelter. Would you put a young puppy out in the weather? Probably not. Use the same caution when caring for your kids. ​

GUARANTEES:

1. Goats are guaranteed to be CAE, CL, Q-Fever, and Johnes free at the time of sale. 
2. BUYERS have the right to have the animal(s) examined by a veterinarian prior to leaving Owlhaven. A full reimbursement for testing and refund of the deposit will be provided if the veterinarian certifies in writing that the goat has a disqualifying illness (e.g., CAE). Should the illness/injury be repairable, Owlhaven will reimburse the testing expense and hold the animal until it is fully recovered. In such cases, no boarding fees will be charged.
3. If BUYER waives this right of a pre-purchase veterinary exam, no refund will be offered if the goat becomes ill or dies after the BUYER receives possession of the purchased goat.
4. Doe fertility is not guaranteed, and refunds are not given, except in the case of veterinarian-documented hermaphroditism. Keep in mind that some does require extra time to become mature enough to breed, and may not settle until they are two years old. 
5. Buck fertility is guaranteed.
   1. At one year of age, bucks should be able to settle a doe.
   2. The buyer MUST notify Owlhaven within 60 days of first being used to breed does.
   3. A veterinarian MUST certify in writing that your buck is sterile.
   4. The buyer is expected to provide reasonable care and feed.
   5. If the animal has been neglected, we guarantee nothing.
   6. OWLHAVEN has the option of making a satisfactory exchange or refunding the money.
   7. In no case shall OWLHAVEN be responsible for more than the selling price.
   8. Animals that are exchanged are done so at the purchaser's expense. This includes transportation.
   9. OWLHAVEN requires the original registration papers returned in an animal exchange.
   10. OWLHAVEN does not guarantee any animal that is sold without registration papers.
6. A doe sold as “bred” is not guaranteed to be pregnant, but only to have been exposed to a buck. Depending on management, does (like people) can miscarry (see #5, below).
7. Owlhaven Farm does not guarantee future performance of purchased goats, as the farm has no control over the conditions under which the goats are maintained by the purchaser.

CONDITIONS OF SALE:

1. Sales are at OWLHAVEN'S discretion and will only be made to good homes, criteria include: (1) Appropriate and adequate food and water, (2) Safe and adequate shelter from sun and rain, (3) Safe and secure fencing, protection from escape and predators (dogs eat goats), (4) Companionship – goats need other goats! 
2. I reserve the right to cancel a sale if any of the above are not met -- this includes situations where pickup is delayed due to lack of preparation on the buyer's part.
3. OWLHAVEN CANCELLATION: Owlhaven has the right to cancel a sale for any reason. Should the sale be cancelled, payments will be refunded.
4. ALL SALES ARE FINAL. No further guarantees are expressed or implied. Owlhaven has no control over the care provided to goats after they leave the farm and therefore is not responsible for their health and well-being after they leave the farm.
5. CAVEAT EMPTOR: Buyers are responsible for their purchasing decisions.
   1. Buyers may request a pre-purchase veterinary exam (see #19) at their own expense.
   2. ALL buyers will be required to sign a health waiver form prior to taking possession of their goat.
6. FIRST RIGHT OF REFUSAL: Owlhaven requests first right of refusal should you decide to sell your Owlhaven-bred goat. Disease testing is required, reasonable expenses will be paid by Owlhaven.
7. CUSTOMER SUPPORT: Buyers of Owlhaven-bred goats are provided with ongoing customer support. This support takes two forms: (1) Client pages on my website and (2) personalized service. Before requesting personalized service, please review my website to see if the answer is there. 

POST-PURCHASE MARKETING SUPORT

1. OWLHAVEN offers marketing support for BUYERS who purchased goats from OWLHAVEN 
2. This support is limited to Owlhaven-bred goats or goats descending from Owlhaven-bred goats
3. ​If the animal resides at the BUYER'S farm, a 40% commission is due to OWLHAVEN
4. If the animal resides at OWLHAVEN, the fees increase to 50% and boarding fees will apply.
5. BUYERS must follow strict biosecurity practices to be eligible
6. BUYERS must also provide needed marketing materials, to include photos, registration information, etc.
7. Sales support is limited to the sales season, if it's HOT, no sales happen.
8. ALL payments will go through OWLHAVEN, OWLHAVEN will forward the BUYER'S percentage via VENMO, ZELLE, or PayPal.
9. BUYER commits to presenting goats that are at the BUYER'S farm in a professional manner and providing any and all requisite buyer support for pick up and transportation.
10. OWLHAVEN'S obligation is limited and ends upon payment of the purchase price.